Stakeholder Management

The major focus of this three-day program is how best to manage the project’s key external stakeholders -- sponsors, customers, and users. It builds on the ideas and concepts covered in the earlier programs and shows how to integrate the project with the ongoing operations of the performing organization. Topics covered include change management, the proper use of computer tools, written and oral presentation skills, advanced scheduling concepts, project procurement, and systems dynamics. Approximately 70% of class time is devoted to casework and experiential learning. Upon completion, you will be able to: Identify key external influences that affect project planning and performance Use systems dynamics techniques to enhance your decision making Apply seventeen change management tools List the advantages and disadvantages of various software tools Present your ideas more effectively both orally and in writing Describe the project procurement management process

Day 1 Introduction Who are your stakeholders? Categorizing stakeholders Identifying needs and expectations Systems Dynamics Cycles and arrows Common feedback loops The Law of Unintended Consequences The Mythical Man-month Day 2 Change Management Tools for managing change Selling the problem Attributes of a successful change Change management skills Computerized Tools Planning and scheduling software Spreadsheet models Earned value management Monte Carlo analysis Day 3 Communication Skills Structuring your message: SPQR Formal and informal venues Listening skills Writing for results Meeting management Contract Management Basics Procurement planning: what and when Weighting and screening systems Change control requirements

After this program, you'll say "I can do that!"

About Us | Consulting | Training | Resources | Home